Available for New Projects

Onuoha
Ukonu.

Executive Operations Partner | AI Workflow Automation | Ops & Systems

I partner with businesses to design and implement systems that drive operational clarity and scalable growth. With expertise across CRM, AI, automation, and executive support, I transform disorganized workflows into structured, high-performing operations.

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95%

Client Retention

60%+

Workload Reduced

Years Experience

30%+

Revenue Growth

Open to Work

Remote · Worldwide

40%

Faster
Reporting

What I Do

Services Built for Business Impact

From CRM architecture to AI-driven workflows — every service engineered to drive measurable results.

🤖

AI & Workflow Automation

Design intelligent automation systems using Make.com, Zapier, and n8n to eliminate manual work and accelerate operations by 60%+.

🎯

CRM Strategy & Implementation

Transform your CRM into a structured decision-making engine. Pipeline design, segmentation, and lifecycle management that supports growth.

⚙️

Business Operations Management

Optimize processes end-to-end with SOPs, workflow redesign, and performance systems that scale effortlessly with your team.

📈

Lead Generation Systems

Automated outreach and lead nurturing pipelines that consistently fill your B2B pipeline with qualified, ready-to-close prospects.

🤝

Client Success & Retention

Onboarding workflows and retention strategies that increase CSAT, reduce churn risk, and drive expansion revenue for your business.

🗂️

Executive & Admin Support

Strategic operational partnership — calendar, inbox, stakeholder communication, and executive-level support that keeps you focused on growth.

Expertise

Core Skills & Competencies

A full-stack operational toolkit — from CRM systems to AI integrations.

CRM & Customer Systems

Building and optimizing CRM architectures that support decision-making, pipeline visibility, and long-term customer relationships.

CRM Strategy & Implementation CRM Automation Pipeline Design & Optimization Customer Lifecycle Management Data Structuring & Segmentation HubSpot Salesforce Airtable CRM

AI & Workflow Automation

Designing and deploying intelligent automation that eliminates manual tasks, surfaces insights, and scales operations without extra headcount.

Workflow Automation Design Make.com (Integromat) Zapier Automation AI Integration (ChatGPT, Agents) Process Automation & Optimization API Integrations & Webhooks n8n

Operations & Systems Management

Rebuilding how businesses operate — from SOPs and workflows to system architecture that scales without breaking.

Business Process Optimization SOP Development & Documentation System Architecture & Setup ClickUp Asana Operations Workflow Design Efficiency & Performance Optimization

Lead Generation & Growth

Building outbound systems and automated pipelines that consistently deliver qualified B2B leads at scale.

B2B Lead Generation Prospect Research & List Building Outreach Systems & Automation LinkedIn Lead Generation Email Campaign Setup CRM Lead Tracking & Nurturing Apollo.io Hunter.io

Customer Experience & Support

Designing support systems and onboarding workflows that reduce churn, increase satisfaction, and accelerate time-to-value.

Customer Support Systems Zendesk Setup Freshdesk Setup Client Onboarding Workflows Customer Retention Strategies Service Process Optimization Communication & Issue Resolution

Executive & Administrative Support

High-trust operational partnership that keeps leadership focused on what matters — decisions, not administration.

Executive Assistance Calendar & Inbox Management Meeting Coordination Travel Planning & Logistics Stakeholder Communication Confidential Admin Support

Live Project Demos

Automation in Action

Real systems I've built for real clients — watch them working live.

Coaching Business Intake to Onboarding Automation

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Watch Demo

Coaching Business: Intake-to-Onboarding Automation

A business coach drowning in 8+ manual actions per lead. I built an automated qualification funnel — Typeform intake, instant lead scoring, auto-scheduling for qualified leads, and a resource packet for unqualified ones.

TypeformCal.comGoogle SheetsGmailLead Scoring

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Watch Demo

AI Customer Feedback Response System

This workflow automatically reviews customer feedback, detects sentiment, and generates thoughtful, empathetic responses — ensuring every customer feels heard. No message goes unnoticed.

AI SentimentAutomationCX

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Watch Demo

DaT Dental: Appointment Booking Automation

DaT Dental was losing bookings to manual entry delays. I built an automated workflow that captures patient info, updates the database, sends instant confirmations, and alerts the admin in real time.

HealthcareBooking AutomationReal-time Alerts

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Watch Demo

Workflow Automation Project

A custom automation system designed to eliminate manual bottlenecks, streamline operations, and save hours of work every week — watch the full demo to see it in action.

WorkflowAutomationOperations

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Watch Demo

CRM & Automation Integration

End-to-end CRM automation that connects your tools, eliminates data entry, and surfaces the right information at the right time — so your team can focus on closing, not admin.

CRMIntegrationAutomation

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Watch Demo

Business Process Automation

A fully automated business process that removes manual steps, reduces errors, and gives leadership real-time visibility into operations — built for scale from day one.

Process AutomationOperationsScalability

Proof of Work

Results That Speak

Real numbers. Real clients. Every metric backed by actual outcomes.

95%

Client retention rate across managed accounts

60%+

Reduction in manual workload via automation

40%

Faster reporting with AI-driven workflows

30%+

Campaign performance improvement for clients

🏗️

Greenprint Media

Full CRM Overhaul & Operations Rebuild

Transformed a cluttered CRM into a structured decision-making system. Rebuilt end-to-end workflows eliminating task slippage. Freed up significant executive time and mental bandwidth.

Operations · CRM

⚡

Ash Brave Relations

Custom n8n Automation System

Built a custom n8n automation eliminating months of repetitive manual tasks. Reduced workload by 60%+ and improved response time across the board with clean, scalable logic.

AI Automation · n8n

📊

Moore Colson

Scaling Operations Under Pressure

Rebuilt workflows and automated critical processes during rapid growth. Response times dropped, productivity increased, and reporting became seamless within weeks of engagement.

Growth · Workflow

Work History

Professional Experience

Executive Operation and AI Workflow Automation Manager

Independent Freelancer · Remote, Worldwide

Jan 2021 — Present

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Lead client portfolio management across multiple accounts, improving retention and CSAT through proactive communication and risk mitigation.
Partner with leadership to define campaign strategy and optimisation initiatives — increasing campaign performance by 30%+.
Identify and execute upsell and cross-sell opportunities contributing to 20%+ revenue expansion and stronger net revenue retention.
Implement AI-driven workflows that surface client health signals and reduce reporting time by 40%, accelerating executive decision-making.

Client Success & Growth Manager

GrowthStack Consulting · Full-time · Remote, US

Sep 2020 — Feb 2022

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Managed accounts end-to-end from onboarding through renewal and expansion, achieving 95% client retention.
Built relationships with executive sponsors across client organisations, improving stakeholder alignment and long-term engagement.
Led campaign optimisation with SDR and operations teams, improving outbound meeting conversion rates by 25%.
Established proactive communication frameworks delivering structured performance updates that increased CSAT and reduced churn risk.

Operations & Customer Success Coordinator

DigitalWave Services · Remote

Mar 2018 — Dec 2020

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Supported customer success and operations teams managing high-volume outbound campaigns, improving portfolio visibility.
Coordinated structured onboarding and re-engagement conversations, accelerating time-to-value and aligning campaigns with client goals.
Partnered with internal teams to identify expansion opportunities, contributing to measurable revenue growth.
Implemented AI-assisted reporting and workflow automation, reducing manual reporting workload by 35%.

Client Feedback

What Clients Are Saying

He didn't just take tasks off my plate — he analyzed how things were being done, identified inefficiencies, and rebuilt processes that made the entire operation smoother and more scalable. My CRM went from a cluttered database to a structured system that actually supported decision-making. It felt less like hiring support and more like gaining a trusted operational partner.

Curtis

Founder & CEO, Greenprint Media

He built a custom n8n automation system that eliminated repetitive tasks we'd struggled with for months. What stood out was his ability to understand our workflow deeply and translate it into clean, scalable automation. We reduced manual workload by over 60% and improved response time across the board. Reliable, strategic, and incredibly effective.

Ashlynne

CEO, Ash Brave Relations

We were scaling fast and breaking internally. Onuoha rebuilt our workflows, streamlined our CRM, and automated critical processes we'd been patching for months. Within weeks, response times dropped, productivity increased, and reporting became seamless. Easily one of the most valuable operators we've worked with.

Susan

CEO, Moore Colson

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